VOICE OVER IP COMMUNICATION PLATFORMS

  SMALL TO LARGE BUSINESS COMMUNICATIONS PLATFORM

The Mitel SX-200 ICP is for small businesses that have communication goals beyond a simple phone system.  It supports from 3 to 192 phones, voicemail to email integration, Personal Contact Manager, Teleworker, Mobile Extension, Your Assistant, and Softphone.

  SMALL TO LARGE BUSINESS COMMUNICATIONS PLATFORM

The Mitel 3300 ICP is a family of controllers that are effective for 5 users in a single location to 30,000 users across the globe.  Being Mitel's flagship, all applications are supported which include voicemail to email integration, Personal Contact Manager, Teleworker, Mobile Extension, Your Assistant, Softphone, Collaboration, Quick Conference, Customer Interaction, SIP trunks, and SIP devices.

  WHAT IS VOICE OVER IP (VOIP)?

VOIP is an acronym for Voice Over Internet Protocol.  Any phone used to make a call has a protocol it uses to transmit our voice.  Cell phones, home phones, and commercial phone systems all sample our voice and send it over a specific protocol for the type of service or device we are using.  The VOIP protocol transmits our voice inside of data packets instead of through electrical impulses like older and less capable phone systems. 

The confusing part about VOIP is that it doesn't need the internet in order to make calls. A VOIP phone system can be installed in an office with standard phone lines with no need for any internet connectivity. Reliable business lines connected to the Public Switched Telephone Network (PSTN) and the Mitel IP controllers have a 99.999% reliability rating.  Today, this is the preferred installation method for the main phone lines, since many VOIP service providers can not provide a reliability rating this high, day in and day out. 

There are a lot more details to VOIP that are not discussed here, but feel free to contact us for more information.