Unprecedented Personal Control Over Business Communications

Mitel Your Assistant™ is a “Unified Communications” dashboard that integrates presence and availability, secure instant messaging, audio conferencing and video and data collaboration with the call control capabilities of the Mitel 3300 IP Communications Platform (ICP) or SX-200 IP Communications Platform (ICP).

Simplified Call Management: offers intuitive visual point-and-click access to the advanced call-management features of the 3300 ICP and SX-200 ICP. Imagine ad hoc conference calls managed by simply dragging and dropping the name of a participant into the conference at any time.

Data and Telephony Presence and Availability: save time contacting people by knowing if they are on the phone, away from their desk, available for secure instant chat or wanting to data collaborate.

Knowledge Management: enables a user to associate files, documents and e-mails to a contact in their corporate contacts list as well as their PIM contacts.

Caller Line ID-based Routing: users can set up automatic call handling policies based on rules applied to specific caller line IDs (i.e., forward selected calls to voice mail at certain times of the day).

Multiline Appearance and Basic Multicall Support*: Your Assistant supports both multiline and single line types. With Your Assistant supporting Multiline Appearance and Basic Multicall, the user can take full advantage of their Softphone line configuration.

Support for Your Assistant via the Mitel Teleworker Solution: Teleworker Mode provides a secure solution for remote and home-based employees. The Teleworker solution allows you to securely connect to and access your corporate voice network through the Your Assistant Softphone from home or on the road without the need for a VPN connection.