BUSINESS COMMUNICATION SOLUTIONS

  BASIC SMALL BUSINESS PHONE SYSTEM

Small business's have many of the same needs as large companies, but must make do with fewer resources.  The NEC DSX is for small businesses with a single location looking for a big business appearance in a low cost solution.  For companies with 3 to 96 handsets and basic voicemail needs. 

  SMALL BUSINESS COMMUNICATIONS PLATFORM

The Mitel SX-200 ICP is for small businesses that have communication goals beyond a simple phone system.  It supports from 3 to 192 phones, voicemail to email integration, Personal Contact Manager, Teleworker, Mobile Extension, Your Assistant, and Softphone. 

  SMALL TO LARGE BUSINESS COMMUNICATIONS PLATFORM

The Mitel 3300 ICP is a family of controllers that are effective for 5 users in a single location to 30,000 users across the globe.  Being Mitel's flagship, all applications are supported which include voicemail to email integration, Personal Contact Manager, Teleworker, Mobile Extension, Your Assistant, Softphone, Collaboration, Quick Conference, Customer Interaction, SIP trunks, and SIP devices.

  REMOTE WORKERS

Seamlessly set up remote workers anywhere in the world with Teleworker.  Get rid of long distance charges and provide the same features and availability to remote workers as the office workers receive.  Twin a desk phone with a remote phone and the user can work at either location as the same extension number.

  CELL PHONE INTEGRATION

A cell phone can be an extension of the phone system and have features like simultaneous ringing with a desk phone so a call is never missed, transfering of calls from a cell phone to an office extension, and setting up conference calls with other office extensions.  The cell number never needs to be given out and the features can be turned on or off remotely through any phone or the internet.

  EMBEDED VOICEMAIL ADVANCED OPTIONS

The Mitel Embedded voicemail is a complete messaging system that offers a multi-level auto attendant, offsite message notification, and intuitive prompts.  By adding the advanced option, voicemail messages can be sent to email inboxes, callers can be given the option to reach the voicemail box owners cell phone and/or other numbers, and calls can be recorded and sent to a voicemail and/or email box.

  COMPUTER INTERACTION

Control a telephone or conference call using simple drag-and-drop commands. Look up a contact and dial the number with a click of the mouse.  See the history of all of your incoming, outbound, and missed calls including the caller id. Have presence and availability capabilities to understand if someone is at their desk, on the phone or available for a secure chat. All of this is available with Mitel's Your Assistant solution.

  PC PHONE FOR TRAVELING PERSONNEL

Road warriors can turn a laptop with a sound card into a phone extension of the office using an embedded software-based IP telephone (Softphone). The Mitel Your Assistant Softphone keeps traveling personnel connected with the office eliminating the costs of cell phone roaming charges or long distance calling costs.

  COLLABORATION AND NETWORK WHITEBOARDING

With full presence, availability, video communication, and data collaboration, real-time communications are available from the office or the remote location all in a secure environment.  Save on the costs of hosted collaboration solutions that charge by-the-minute or on a monthly subscription with Mitel's Your Assistant Collaboration solution.

  AUDIO CONFERENCING

Mitel Quick Conference provides a simple, flexible, and scalable audio conferencing solution for businesses of all sizes. Quick Conference is the perfect alternative to hosted conference bridges and their expensive bill by the minute charges. The solution scales cost effectively from 8 to 200 simultaneous users.

  CALL CENTER APPLICATIONS

Your contact center provides an introduction to your organization, and customers will make decisions about the efficiency, politeness, and accuracy of your organization based on the performance of your contact center. You never get a second chance to make a first impression. Make your contact center work for you, with Mitel Customer Interaction Solutions.